Terms of Service
These Terms of Service govern your access to and use of Chavilah Health Pharma’s procurement platform. By accessing our services, you agree to adhere to the clinical and logistical standards outlined herein.
1. Acceptance of Terms
By utilizing the Chavilah Health Pharma platform (“the Platform”), you (“the User” or “the Entity”) agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Chavilah Health Pharma regarding the procurement of pharmaceutical goods and medical supplies.
Access to certain clinical-grade inventory may require additional verification of medical licensure or institutional credentials as mandated by global regulatory bodies.
2. Account Responsibilities
SECURITY PROTOCOL
Users are responsible for maintaining the confidentiality of administrative credentials. Multi-factor authentication (MFA) is mandatory for all procurement officers.
AUTHORIZED PERSONNEL
Only personnel with active medical or logistical authorization may initiate orders exceeding standard inventory thresholds.
3. Procurement & Logistical Mastery
Chavilah Health operates a high-precision cold-chain logistics network. Procurement terms are defined as follows:
Real-time Inventory: Displayed stock levels are synchronized with global distribution hubs every 180 seconds. Orders are confirmed only upon warehouse allocation.
Cold Chain Integrity: Pharmaceuticals requiring thermal stability are monitored via IoT sensors. Custody transfer records are available upon request.
Lead Times: Standard lead times are estimates. Priority medical emergencies are subject to expedited logistical handling fees.
Use of the Platform is subject to applicable pharmaceutical regulations, including GDP and FDA requirements. You represent that orders placed are for legitimate medical or institutional use. See our Compliance page for certifications and audit summaries.
4. Limitation of Liability
To the maximum extent permitted by applicable law, Chavilah Health Pharma shall not be liable for any indirect, incidental, or consequential damages resulting from supply chain disruptions, clinical outcomes, or force majeure events affecting the delivery of critical medical supplies.
Our total liability for any claim arising from these terms or the use of the platform shall not exceed the total amount paid by the user to Chavilah Health Pharma in the three (3) months preceding the claim.
5. Dispute Resolution
Any disputes arising out of or relating to these terms shall be settled through binding arbitration in accordance with the International Chamber of Commerce (ICC) rules. The seat of arbitration shall be determined based on the regional headquarters overseeing the procurement transaction.
The governing law shall be the laws of the jurisdiction in which the Chavilah Health legal entity providing the service is registered.
Have questions about these terms?
Our compliance team is available for clarification on institutional agreements.